Deliver support that turns inspection clients into lifelong fans.
Give homeowners, agents, and warranty partners a single place to find answers. Tiebreak’s service hub combines portals, live chat, and AI assistance so every follow-up feels personal.
Client portals that feel like a personal concierge.
Invite clients into a secure portal where they can download reports, ask questions, and track next steps. Agents gain visibility into outstanding actions, while your team sees every interaction in one timeline. Tiebreak translates inspection findings into everyday language so homeowners understand exactly what to do.
- Live chat & AI answers: Provide instant responses to common questions without sacrificing human review for nuanced cases.
- Attachment library: Store invoices, warranty documents, and contractor quotes alongside the original report.
- Status updates: Keep clients informed about warranty claims, follow-up inspections, or maintenance reminders in real time.
Every follow-up play in one hub.
The service hub automates post-inspection workflows so your team can focus on solving complex issues while Tiebreak handles the routine tasks.
Instant knowledge base
AI drafts answers for the top questions you hear after inspections—‘Is this urgent?’, ‘What should I tell my contractor?’, ‘Where can I find replacement parts?’—all approved by your team before going live.
Warranty & re-inspection tracking
Log every warranty claim or re-inspection request with photos, invoices, and communications so nothing slips through the cracks.
Homeowner education center
Curate maintenance checklists, seasonal tips, and contractor recommendations. Tiebreak automatically suggests the right article based on the defects you identified.
Service metrics that matter
- • Time-to-first-response for client questions and warranty tickets.
- • Satisfaction scores collected after each interaction.
- • Repeat service bookings triggered by maintenance reminders.
- • Agent retention tied to portal engagement and turnaround consistency.
Give your team superpowers without adding headcount.
AI agents summarize long email threads, suggest responses, and highlight missing details. Your service team approves the message, adds nuance, and sends it with confidence. Every interaction is logged so anyone can step in with full context.
When complex repairs arise, loop contractors and warranty providers into the same portal. Share annotated photos, inspection history, and recommended language so the handoff is seamless.
Rollout essentials
- Week 1: Import historical tickets, categorize FAQs, and define escalation paths.
- Week 2: Build portal templates, set up live chat, and connect warranty partners.
- Week 3: Train AI assistants using approved language. Review and publish automation flows.
- Week 4: Launch dashboards, monitor customer sentiment, and iterate on responses with real data.
Tiebreak’s team helps configure notification thresholds and can staff virtual sessions with your agents to practice common scenarios before going live.
Ready to deliver concierge-style support?
Delight clients, agents, and contractors with proactive communication and automation that never loses the human touch.